Operations Audit.
The Operations Audit.
I follow the work through your agency using your own numbers, then come back with the three biggest problems ranked, a figure against each, and a call to walk you through it.
Whatever you pay here comes off the Blueprint in full, so if you go on to that the audit has cost you nothing.
Three problems, ranked.
Not a list of observations. Three things, in the order they are costing you, with the arithmetic shown so you can argue with it.
Where the work actually stalls
Sales progression, lettings admin, works orders, compliance. Followed end to end rather than described in a meeting.
A figure against each one
Hours and pounds, built from your volumes and your loaded rates. Every assumption labelled so you can see where a number came from.
A walkthrough call
Forty-five minutes going through it together, so the document is not the whole deliverable.
Agencies where the work has outgrown the way it is run.
Sales, lettings, property management and block. Usually five to fifty people, and usually at the point where anything unusual queues at the owner.
The team are flat out and the volume is not going up. Nobody can say where the hours go.
You pay for the tools and somebody still retypes the same tenancy into three systems.
Every exception queues at the owner, which caps how big the agency can get.
Under two hours of your week.
You answer the intake
About twenty questions, mostly numbers you already hold: headcount, volumes, rates, which tools you pay for. Anything you skip gets a labelled industry figure.
I work through it remotely
Read-only access to what the agency already runs: the CRM or property management system, works orders and compliance, the website, and the last few months of numbers.
The report lands, then we talk
One document, then the walkthrough. Yours to keep whether or not you take it further.
Find out what it is costing.
Most agencies start with the free Scorecard and take the audit if they want a figure against the problem.